An innovative method for soliciting input from all hospital employees on challenges to their efficiency and function of their clinical practice and methodology for prioritization of resources for solutions.

2023 NACo Achievement Award Winner

Los Angeles County, Calif., CA

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About the Program

Category: Health (Best in Category)

Year: 2023

Workforce wellbeing and professional fulfillment is a complex issue that is based on the organizational culture of wellness, efficiency of practice and patient care for individuals and teams, and personal resilience factors. In order to understand what issues and concerns our employees have regarding their workplace conditions, policies and procedures, and leadership, the Olive View-UCLA Medical Center Physician and NP Wellbeing Leadership Committee created a portal using Microsoft Teams for all employees to submit their concerns and suggestions for improvement in their workplace. In the first six months of the program, between July and December of 2022, we received approximately 80 submissions from all categories of employees. The comments and suggestions were around topics that fell into the following categories: patient safety, staff efficiency, staff education, staff morale, leadership, policies and procedures, staffing, and equipment and facilities. All submissions were categorized and ranked as to effort to solve and impact of the solution based on the opinion of the Chief Physician Wellness Officer, and these rankings will be used to assist executive leadership to strategize and prioritize projects for improvement, policies that need to be addressed, and alignment of values.

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