Improving SNAP Application Timeliness

About the Program

Category: Human Services (Best in Category)

Year: 2023

The Food and Nutrition Service (FNS) identifies Supplemental Nutrition Assistance Program (SNAP) application processing timeliness (APT) as a critical program performance measure. FNS considers an APT rate of 95 percent and above acceptable performance. Montgomery County Department of Job and Family Services (MCDJFS) faced issues with processing SNAP applications within the mandated 7 days for expedited cases and 30 days for regular cases. To address the problem, MCDJFS, invested in business process re-engineering and technology enhancements. The investments resulted in a significant improvement in APT and department recognition from county and state leaders.