Enterprise Deployment of an Automated Workflow Tracking System

About the Program

Category: Information Technology (Best in Category)

Year: 2023

Miami-Dade County (MDC) Information Technology Department (ITD) leveraged a cloud-based workflow tracking platform to expand and automate county workflow tracking capabilities, reducing its reliance on manual processes. Efficiencies gained by this endeavor include both providing department leadership with instant access to the latest statuses on prioritized initiatives and allowing staff previously responsible for monitoring an obsolete manual processes to reinvest time in tasks that bring more benefit to their departments and the citizens of the County. Several county departments are a part of the county’s enterprise instance of this third party solution, locking in volume discounted licensing rates, including the Mayor’s Office, ITD, the Department of Parks, Recreation & Open Spaces (PROS), Miami-Dade Fire Rescue (MDFR), the Internal Services Department (ISD), and the Department of Strategic Procurement (SPD).