Enterprise Architecture Data Warehouse and Metrics

About the Program

Category: Information Technology (Best in Category)

Year: 2011

The Department of Technology has developed a data warehouse around its Enterprise Architecture program that tracks information around the 28 enterprise IT shared services (e.g. email, database hosting, application hosting, collaboration, networking, phone, etc.) that are offered to County departments and agencies. The metrics generated from the data warehouse are used to improve budget investment and decision making, as well as providing a picture of how enterprise IT services are being used within the count. The published metrics include tracking of departmental use and acceptance of the various enterprise IY services as well as metrics on the individual services. With Montgomery County’s distributed IT governance, the metrics are used internally to assess cost effectiveness of each shared service and also serve to inform the public in general and vendors in particular on how IT resources are aligned within the county.