Enhancing Technologies to Benefit Customer Service Experience

About the Program

Category: Community and Economic Development (Best in Category)

Year: 2020

The Chesterfield County Department of Utilities is a public water and wastewater utility that operates as an enterprise fund. It is sustained by revenues from the department and uses no tax revenue. The department is operated and funded much like a private business. It has a director and four assistant directors that oversee the day-to-day operations. The Chesterfield County Department of Utilities’ mission is to provide the highest quality water and wastewater services that meet or exceed the needs and expectations of our present and future customers. The department is committed to using state-of-the-art technology to deliver the highest quality customer service to our customers.On December 27, 2017, a kickoff meeting was held to begin the replacement of the existing credit card processing provider with a new provider (Paymentus). Contracts and agreements were signed: bank documents were given to Paymentus and a security review was conducted by the county’s Information Systems Technology (IST) department. Advanced Utility Systems (AUS) which is our customer information system vendor also was involved in the process. Data parameters were completed, and data was transported to Paymentus. At this point, the transition began.