Achievement Award Program

Employment Development Department Data Exchange Automation

2022 NACo Achievement Award Winner
Employment Development Department Data Exchange Automation
San Bernardino County, Calif.

About the Program

CATEGORY: Information Technology
YEAR: 2022
The San Bernardino County Auditor-Controller/Treasurer/Tax Collector’s Revenue Recovery (ATC-RRD) Division works to ensure maximum recovery of debt owed to the County. The ATC-RRD’s highly skilled team collects fines, fees, and restitution for the San Bernardino County Superior Court (Court); collects outstanding patient bills for Arrowhead Regional Medical Center (ARMC); and collects delinquent unsecured taxes. A dedicated team of collectors and support staff serves our customers through a variety of contact means: • 335,000 annual letters sent • 400,000 annual collector calls • 26,300 annual in-person cashier transactions • 88,200 annual web payments processed • 19,700 annual IVR payments processed • 13,000 victim restitution warrants issued Facing daunting limitations of 30-year-old proprietary applications, ATC-RRD collaborated with ATC’s Information Technology Division (ATC-ITD) to develop a Robotic Process Automation (RPA) solution, which went live on October 21, 2021. It programmatically interacts with the California Employment Development Department (EDD) to automatically process the bi-lateral exchange of debtor information, ingest this daily exchange of data into our application, and automatically update over a million debtor accounts in a far more timely and consistent manner by traditional methods. By understanding system limitations, improving known pain-points in the process, and using intelligent technologies, the RPA program has successfully improved the EDD data exchange processes.
The San Bernardino County Auditor-Controller/Treasurer/Tax Collector’s Revenue Recovery (ATC-RRD) Division works to ensure maximum recovery of debt owed to the County. The ATC-RRD’s highly skilled team collects fines, fees, and restitution for the San Bernardino County Superior Court (Court); collects outstanding patient bills for Arrowhead Regional Medical Center (ARMC); and collects delinquent unsecured taxes. A dedicated team of collectors and support staff serves our customers through a variety of contact means: • 335,000 annual letters sent • 400,000 annual collector calls • 26,300 annual in-person cashier transactions • 88,200 annual web payments processed • 19,700 annual IVR payments processed • 13,000 victim restitution warrants issued Facing daunting limitations of 30-year-old proprietary applications, ATC-RRD collaborated with ATC’s Information Technology Division (ATC-ITD) to develop a Robotic Process Automation (RPA) solution, which went live on October 21, 2021. It programmatically interacts with the California Employment Development Department (EDD) to automatically process the bi-lateral exchange of debtor information, ingest this daily exchange of data into our application, and automatically update over a million debtor accounts in a far more timely and consistent manner by traditional methods. By understanding system limitations, improving known pain-points in the process, and using intelligent technologies, the RPA program has successfully improved the EDD data exchange processes. County San Bernardino County, Calif. Featured Resources Announcing 2022 Achievement Award Winners Achievement Award Category Information Technology

Upcoming Events

See all events

More From