Electronic Document Management System (EDMS)

About the Program

Category: Information Technology (Best in Category)

Year: 2012

The Los Angeles County Department of Public Social Services (DPSS) maintained case records through laborious and repetitive paper-intensive business processes. A growing caseload heightened the need for DPSS to look for an alternative way to receive, process, and securely store documents attached to each case. The Electronic Document Management System (EDMS) lays the foundation for implementing full case imaging to enable staff to handle all case documents electronically. The imaging process involves scanning all the required documents in an electronic case file and storing the files in a document repository which can be easily accessed and retrieved properly by authorized staff. The document images are then available for retrieval through an interface with LEADER, the Department's case management system. EDMS provides for better case data that results in less time spent researching past events and improved understanding of case situations, which enhances worker performance and accuracy, improves services to participants and improves participant/Eligibility Worker contacts, thereby improving the quality of interaction and minimizing the communication time.