Economic Development ServiceBot

About the Program

Category: Community and Economic Development (Best in Category)

Year: 2013

ServiceBot is an interactive question and answer application, which simulates a chat session between a user and a government knowledge specialist. The initial implementation of ServiceBot is designed to assist constituents with questions pertaining specifically to opening small-to-medium size businesses on the territory of Miami-Dade County. Based on the user’s answers, the tool prepares a checklist of steps that must be completed before a business can open its doors to clients. The steps reflect the requirements of multiple government agencies at all jurisdiction levels (local, state and federal), and thus reduce the need for constituents to obtain information from multiple offices when starting their business, and conduct substantial time-consuming research.