e-Permitting

About the Program

Category: Information Technology (Best in Category)

Year: 2022

e-Permitting is the software created by Palm Beach County Information System Services with the help of the Department of Engineering and Public Works that allows for the submittal, review and approval of right-of-way permits. The program allowed the County to take a paper review process and transform it to a fully electronic review process, which is more efficient. The platform allows applicants to submit permit application electronically, staff distributes permit applications to other reviewers, reviewers can comment on applications, staff can send comment letters to applicants and applicants then resubmit to address comments electronically until permits are approved and issued, making this a fully electronic review process. The purpose of the program was to eliminate the need to accept multiple sets of permit plans, calculations and other documents needed for the permit application. By making the process electronic, we reduced the amount of time needed to distributed review documents to review agencies. The program also tracks all activities and communications associated with the review and approval of permit applications. The program has been a great success and has significantly reduced the time it takes to process permit applications.