Department of Aging – Case Management System  

About the Program

Category: Human Services (Best in Category)

Year: 2022

Baltimore County is home to one of the largest senior populations per capita. With over 20% of our 850,000 citizens being age 60 or older, the County has focused on ensuring the best quality of life and County services be made available to these residents. Optimizing new technology to provide coordinated services for senior and disabled citizens, Baltimore County’s Department of Aging (BCDA) and Office of Information Technology (OIT) implemented WellSky’s Aging and Disability Case Management System. The system contains features and functionality that provide the capability for BCDA to manage and deliver services to vulnerable populations. The software system supports BCDA’s client information management needs and mandated federal reporting requirements. Previously, staff would need to maintain complicated spreadsheets and mine data from 16 separate sources, resulting in a need to de-duplicate some data to ensure the most accurate reporting possible. BCDA’s reporting capabilities directly impact their qualification for continued federal and state funding to maintain staffing and programs. The centralization of information under the new case management system helps to ensure data integrity and eliminates unnecessary time and effort to aggregate data. From the first contact through the Maryland Access Point (MAP) call center to participation in one of Baltimore County’s 20 senior centers, more than 100 BCDA staff are able to see all of the programs and services in which the over 43,000 BCDA consumers are enrolled.