COVID-19 Testing Site Finder

About the Program

Category: Information Technology (Best in Category)

Year: 2022

In early March 2020, when the world was faced with a global shutdown due to the coronavirus pandemic, Miami-Dade County ramped up its emergency response efforts to keep our community safe and slow the spread of the virus. The County quickly mobilized to set up testing sites, schedule appointments, assist members of our community in finding testing sites near them, and develop a business intelligence strategy to keep track of testing data throughout the County. Through collaboration between Miami-Dade County’s marketing, customer experience and information technology teams, a comprehensive and multilayered COVID-19 Testing Program was created that included three key functions: Appointment Scheduling, a Geographic Information System (GIS)-enabled Testing Site Finder and Business Intelligence. This program, combined with a robust public education and community engagement effort, helped deliver vital services and information aimed at keeping our community safe and informed.