County Services Kiosk

2016 NACo Achievement Award Winner

Los Angeles County, Calif., CA

About the Program

Category: Civic Education and Public Information (Best in Category)

Year: 2016

This is a joint project between the Registrar Recorder/County Clerk and the Department of Military and Veterans Affairs. The County Services Kiosk program represents advancement in the method of delivering online government information and services to residents who do not have access to the internet. The County Services Kiosk signifies a convergence of technology to provide internet access to County, State and Federal governmental services using a single kiosk. Los Angeles County covers 4,084 square miles, and includes 88 incorporated cities, as well as 137 non-contiguous unincorporated areas. With a population of over 10 million, the County is the most populous of the 58 counties in California, and has a larger population than 43 states. Los Angeles County is divided into five Supervisorial districts, each lead by an elected official, having a collective responsibility to provide services to veterans, including healthcare, mental healthcare, educational and other related services. To facilitate access to multiple social services, the Los Angeles County Registrar-Recorder/County Clerk (RR/CC) has collaborated with the Department of Military and Veterans Affairs (MVA) to offer a single point of access for information and services provided by the County, State, Federal, and other government agencies. The County Service Kiosk is the first technology used to provide access to multiple government services in a single service location.

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