Child Support Case Segmentation Tool

About the Program

Category: Children and Youth (Best in Category)

Year: 2023

The Los Angeles County Child Support Services Department developed and implemented a Case Segmentation Tool. This tool allowed our case managers to segment their caseload to focus on certain functions. Case managers might have caseloads of 700-800 cases each, and without the segmentation tool, it was challenging to determine which cases needed review for the establishment of parentage or the enforcement of child support. By using the segmentation tool, case managers were able to triage cases and work them in a structured way, ensuring, for example, that they were reviewed for the appropriateness of the support orders, filing motions with the court when appropriate, and issuing Income Withholding Orders for consistent support payments. The Segmentation Tool has been instrumental in allowing case managers to more efficiently work their cases, resulting in better case work and an improved customer experience for our case participants.