Bulky Waste Pickup Appointment System Public Education Campaign

About the Program

Category: Civic Education and Public Information (Best in Category)

Year: 2023

One of the Miami-Dade County Department of Solid Waste Management’s (DSWM) most popular waste services provided to full-service residential customers is bulky waste pickup service. This service, which is paid for as part of the department’s annual non-ad valorem waste fee, allows customers to place bulk trash items at the public right-of-way at their property and have those items collected by the department. Prior to January 3, 2022, bulky waste pickup service was provided upon request and collection took place anywhere from one to eight days from when the pickup was requested. However, the collection window varied for each request and customer’s bulky waste piles would sit at the curb for one to eight days waiting for service to be provided. Piles waiting at the curb that long created a number of challenges that negatively affected customers’ service. So DSWM developed and launched a new bulky waste pickup system, by appointment, to better serve customers. In an effort to educate customers on the new service enhancement, DSWM’s Public Information and Outreach (PIO) Division developed and deployed the "Book It. Toss It. Done." public education campaign.