Bridging the Digital Divide for Older Adults

About the Program

Category: Health (Best in Category)

Year: 2023

During the pandemic, it became apparent that technology and connectedness were important for the physical and mental health of older adults. Further, research proved that as the internet becomes more integrated into everyday life, people who do not use the internet are more likely to become more disenfranchised and disadvantaged. Many reasons can be attributed to the growth of the digital divide affecting older adults; such as lower levels of computer literacy, technophobia, lack of access, lack of perceived usefulness and physical and cognitive deficits. Understanding the need, the Baltimore County Department of Aging developed a Digital Inclusion Initiative to assist the estimated 200,000 older adults in the County’s population become connected. Baltimore County utilized a four pronged approach to helping older adults to bridge the digital divide: O Training classes, both virtual and in person O Providing devices like tablet, laptop, computers, etc. O Technology Assistance Helplines to call for quick support and training O Connection to Resources like Lifeline, the Affordable Connectivity Program and others. Within the older adult population, it is important to acknowledge that there are underserved categories where special attention should be given to outreach including minority groups, rural residents and the economically vulnerable.