Bill of Rights Set Expectations for Client, Case Managers

About the Program

Category: Human Services (Best in Category)

Year: 2023

The Revised Client Service Plan (CSP) is a program that includes a new "Bill of Rights" to effectively communicate the level of service clients can expect from case management and establish boundaries to ensure the safety and well-being of program staff. The program aims to improve accountability and transparency in the delivery of in-home case management to older adults and individuals with disabilities. The new "Bill of Rights" serves as a guide for clients and their caregivers, helping them understand what to expect from the program and its staff. At the same time, it provides protections for program staff who may face situations where clients are violating boundaries, creating an unsafe work environment. This program's outcomes include a better working environment for program staff, increased client satisfaction and understanding of the program's expectations, and an overall improvement in the delivery of in-home case management services to older adults and individuals with disabilities. The Revised CSP with its "Bill of Rights" is a win-win solution that ensures a safe and effective service delivery for all parties involved.