Assessor’s Online Appointment Bookings System

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The Assessor’s Office first developed a Virtual and In-Person Appointment Bookings’ System in response to the COVID-19 Pandemic and subsequent variant strains (COVID). The goal was to expand public service offerings found on our Assessor Website, while also reducing traffic to our offices to help control the spread of the virus. When the program first rolled out in the spring of 2022, website visitors had the secure option to schedule “Virtual” appointments at various times with any of several units in the Assessor’s Office. The visitor would provide the property identification number or address, the issue or inquiry they wanted to discuss, and their contact information. The Appointment Online Bookings System allowed the public to interface face-to-face virtually with our staff at a time of their choosing, from the comfort and safety of their homes, or offices. Later, as closures and restrictions scaled back, an “In-Person” appointment option was added. With either virtual or in-person appointments, staff was assigned and ready to assist the attendee at the designated time and or place. Many times our staff would reach out preemptively and resolve the inquiry by providing the required forms or information.