Assessor’s Chatbot

About the Program

Category: Information Technology (Best in Category)

Year: 2023

This program aims to develop an interactive Chatbot that can provide taxpayers/constituents public service 24/7 online support for the Assessor’s Office, to support the Assessor Reconstitution plan due to the COVID-19 pandemic. The chatbot will be designed to assist taxpayers with common queries and FAQs, such as information regarding property ownership, propositions, or searches on where to find certain information. The chatbot will be built using Artificial Intelligence(AI) natural language processing (NLP) and machine learning (ML) techniques to understand and respond to taxpayer inquiries accurately and efficiently with multi-languages support along with sentiment analysis. This program involves collecting and cleansing data to continuously train the ML model for the chatbot, designing the chatbot's conversational flow, and optimizing performance. The chatbot's effectiveness will be evaluated based on its ability to handle taxpayer inquiries and resolve issues quickly and accurately. This Assessor Chatbot program has tremendously helped the Assessor's Office improving public taxpayer service and reducing response times, thereby increasing taxpayer/constituent satisfaction and loyalty.