Assessment Appeals Board - Enhanced Public Education Program

About the Program

Category: Civic Education and Public Information (Best in Category)

Year: 2023

In 2021, the Los Angeles County Assessment Appeals Board (AAB) began its multi-phased implementation of the enhanced Assessment Appeals Public Education Program to educate the taxpayers on the assessment appeals process and to promote its Hearing Officer Program and various online services. Using current technologies, AAB implemented its monthly virtual Public Education Seminar in January 2021, while increasing their public/community outreach efforts by participating in various County-sponsored and homeowner fairs throughout Los Angeles County. Moreover, in September 2022, AAB published a series of video tutorials accessible on their public website, providing easy accessibility to information at any time of the day. With the enhanced Public Education Program, taxpayers gained a better understanding of the assessment appeals process and the various services AAB offers. The program resulted in the decline in the hearing continuance rate and increase in Hearing Officer applications.