Assessment and Collection Enterprise (ACE) System

About the Program

Category: Information Technology (Best in Category)

Year: 2009

The Assessment and Collection Enterprise System was initiated to replace a dozen twenty-five year old mainframe, Access, and Excel-based systems with a single integrated commercial off the shelf software program and a new cashiering system. ACE supports the assessment and collection of ten County taxes and dozens of other County receivables such as utilities, parking tickets, and delinquent payments to various County agencies. In addition, ACE includes automated interfaces to over fifty other County systems or external customers or service providers. ACE is a joint program between the Arlington County Department of Technology Services, the elected Commissioner of Revenue’s Office responsible for tax assessments, and the elected Treasurer’s Office responsible for tax and all other assessment collections. The successful implementation of Ace has allowed each department to realize the objectives of the program and the benefits that have exceeded their expectations.