Application System for Commercial Landfill Permit Process
2023 NACo Achievement Award Winner
Howard County, Md., MD
Best In Category
About the Program
Category: Information Technology (Best in Category)
The Department of Public Works Environmental Services (DPW/ES) consulted the Department of Technology and Communication Services (DTCS) for help in developing and implementing an application system for the Commercial Landfill Permit process. The DPW/ES sought a secure environment for business records, the ability to efficiently search vehicles in the database, notification when an application is submitted, a streamlined application process, and the ability for businesses to view all vehicles when they renew. Despite roadblocks, The ServiceNow team not only developed the commercial permit application but also migrated the data. The application went live on June 6, 2022 and contains these features: system for mobile and onsite (landfill) access to complete application and renewal procedures without delays and reducing long wait lines, solution for real-time permit updates and renewals, and consistent data availability to be consumed and/or processed by other external systems and entities. The system provides many benefits and an opportunity for improvements to support other system integrations. The application went live with 1,500 permitted businesses. DTCS is not only supporting the application process, but also ensuring that the computer station is available for the business at the scale house if needed and supporting the secure connection.