Advanced Technology Solutions: Enhancing Workplace Complaint Investigations

About the Program

Category: Information Technology (Best in Category)

Year: 2023

As the County of Los Angeles continues to expand workplace protections from discrimination, harassment, retaliation, and inappropriate conduct based on any protected characteristic or activity, the County’s Equity Oversight Panel (CEOP) – a novel program organized under the Executive Office of the Los Angeles County Board of Supervisors tasked with advancing the County’s diversity, equity, and inclusivity priorities – has seen year-over-year increases in the number of matters filed with the CEOP office. The CEOP’s public-facing website, called ELEVATE, is intended to be (1) the County’s primary resource for information on the County’s Policy of Equity (CPOE) and (2) the location where individuals may report possible violations of the CPOE. On 01/20/2023, the CEOP went live with a completely refreshed ELEVATE website with a modern, intuitive, and entirely redesigned complaint submission form, which can be found at: https://ceop.lacounty.gov/. The new ELEVATE site was the result of a year-long collaborative effort intended to enhance user understanding and confidence in the CEOP through expanded resources and use of modern technology support features, while also seeking to reduce filing errors that lead to delays in complaint resolution time and the requirement for staff revisions, thereby reducing costs for the County and increasing the effectiveness and user experience of the program.