AB 210 Countywide Homeless Information Portal (CHIP)

About the Program

Category: Information Technology (Best in Category)

Year: 2022

Los Angeles County (LAC) launched a web-based and mobile responsive system, called the Countywide Homeless Information Portal (CHIP) in September 2019, which queries information from various data source systems (six County Departments and the Los Angeles Homeless Services Authority). CHIP provides AB 210 Multi-Disciplinary Team (MDT) members with the ability to search and view homeless client information drawn from these data systems in order to provide effective case management. There are 36 agencies/County Departments (including 280 staff members) trained and using CHIP with many more staff members that will be trained in the coming months. Each County Department uses a different data system, the homeless services providers use a data system developed by Los Angeles Homeless Services Authority (LAHSA), and other stakeholders have their own internal systems. CHIP breaks down these silos by querying these various systems together and is a useful tool to streamline services for people experiencing homelessness.