Text and Auto Call Reminders for Eligibility Customers

About the Program

Category: Information Technology (Best in Category)

Year: 2016

San Diego County provides automated call messages and text reminders for Medi-Cal, CalFresh and CalWORKs renewals and Semi-Annual Reporting (SAR). The goal is to use innovative technology to help remind customers of upcoming appointments or verifications, reduce the churn rate, assist in relocating staff resources to other critical tasks, ensure customers’ benefits are received in a timely and uninterrupted fashion, and improve productivity and efficiency for Family Resource Center operations. Thousands of customers have received an automated call and/or text reminder since implementation.