State Hearing Video-Conferencing

About the Program

Category: Information Technology (Best in Category)

Year: 2016

In collaboration with the California Department of Social Services, Los Angeles County Department of Public Social Services (DPSS) implemented video-conferencing for state hearings in two local district offices, Pomona and Lancaster. Video-conferencing gives participants who are unsatisfied with County action/inaction the option of exercising their due process rights closer to home, eliminating the need to travel to Downtown Los Angeles where hearings are normally heard. With video-conferencing, the state hearing is conducted live as if the Administrative Law Judge were present in the hearing room along with the participant and the County’s representative who are physically present. The Pomona District Office currently serves 21 cities and the Lancaster District Office serves 10 ten cities. These offices were chosen to test the new system because they serve participants who live a considerable distance from the Downtown Los Angeles area. Participants served by the Pomona District, Pomona In-Home Supportive Services (IHSS), Lancaster District, Lancaster IHSS, and the Lancaster General Relief Office now have the video-conference option, saving those participants time, mileage, and parking fees.