Save Your Spot - Vaccine Scheduler

2022 NACo Achievement Award Winner

Oakland County, Mich., MI

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About the Program

Category: Information Technology (Best in Category)

Year: 2022

During the COVID-19 pandemic, there was a significant increase in residents requesting more information from the Oakland County Health Department (OCHD) regarding the COVID-19 vaccine options along with details on how/when they could schedule vaccinations for themselves and their loved ones. Although OCHD has a web-based clinic appointment and vaccine scheduler, the demand and new processes for mass distribution required a new, reliable solution. Already familiar with Qualtrics XM, OCHD and Oakland County Information Technology partnered with Qualtrics to develop a new Save Your Spot and Vaccine Scheduler for use by all residents, clinic staff, and volunteers. The new solution provided opportunities to better engage with residents, answer questions regarding distribution and eligibility, and reduce strain on the OCHD Nurse-On-Call help desk.