Probation Hotline

2022 NACo Achievement Award Winner

Oakland County, Mich., MI

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About the Program

Category: Information Technology (Best in Category)

Year: 2022

As technology continues to evolve, so does Oakland County Information Technology’s (OCIT) approach to service delivery. The overarching goal of OCIT ‘s IT Strategy is the ability to run any time and run anywhere. This has been put to the test over the last two years with COVID and the enablement of remote work. The County must balance the optimal configuration for performance, reliability, and cost. Oakland County has been leveraging cloud computing technologies for some time. We have many successful Software as a Service (SaaS) implementations and some Infrastructure as a Service implementations. As the remote work need expanded so did the County’s appetite for new and innovative solutions to problems. The County was in the process of a major telephony upgrade when COVID started. The legacy phone system was unable to support remote work effectively. Our Probation Services for the Sheriff and District Court were impacted. A better way was needed to supply people on probation with the necessary information for random drug testing. The County turned to Amazon Web Services (AWS) for a solution. We were able to pair a new auto attendant solution with custom built AWS Lamda functions to deliver a better solution.