OCLinks

About the Program

Category: Human Services (Best in Category)

Year: 2016

Implemented in October 2013, OCLinks (855-OC-LINKS) is an information and referral phone and online chat service to help callers navigate the Behavioral Health Services (BHS) System of Care within the County of Orange Health Care Agency (HCA). HCA BHS has over two hundred different behavioral health programs in children and adult mental health, alcohol and drug inpatient and outpatient, crisis, and prevention and early intervention services. The main objective of OCLinks is to determine which BHS program is the best fit for anyone seeking services, and then to connect them to the identified program. OCLinks allows callers to have one point of contact instead of calling multiple numbers and facing wrong doors where they can become discouraged and give up before receiving the help they need. OCLinks connects callers to Clinical Navigators who are knowledgeable in all programs within HCA BHS. Navigators are Master’s level clinicians who have been trained in all programs to find the best possible fit for someone’s needs and situation. Once a program is identified, the Navigator will make every effort to link the caller directly to that program while still on the call, and follow up in a few days to ensure the linkage occurred.