Nutrition Customer Service - A response to COVID - 19

About the Program

Category: Human Services (Best in Category)

Year: 2021

For millions of older adults, coronavirus is also a food security issue. In Los Angeles County, immediately after the executive order of the Governor urging older adults over age 65 and those at higher risk for serious illness from COVID-19 to self- isolate at home, meeting the food security needs of these older adults became a critically needed service. The County of Los Angeles Workforce Development, Aging and Community Services (WDACS) reprogramed and expanded its Nutrition Program services in response to COVID-19. Customer service program was a critical component of these home delivered meal programs. The excellent customer service provided by teams of well-training employees made a significant contribution to the overall success of the meal programs and the thousands of older adults who did not have to worry about going out to purchase a meal which could lead to potential exposure to the virus.