Mobile Workforce: Code Compliance Officers in the Field

About the Program

Category: Information Technology (Best in Category)

Year: 2021

The mobile workforce program implemented by the Planning & Development Services’ Code Compliance division has equipped staff with hardware and software tools to perform their duties remotely in the field instead of requiring workers to be stationed at the office. The purpose of this program is to provide staff tools to conduct their duties more efficiently while also improving their work satisfaction and decreasing their commute times.The implementation of our mobile workforce has allowed PDS Code Compliance staff to spend more time in the field and offer flexibility and increased services to our customers. Through this program, our officers spend more time in the community and less time commuting to and from our office, improving integration with communities.The program also increased productivity because it enabled Code Compliance staff to respond quickly to customer concerns while they are working in the field. These more faster, more effective services — from being able to respond quicker to time sensitive inspections, being available to meet in the community to review proposed permit applications and being able to print notices in the field — provide improved customer service.