Larimer County UCaaS (Zoom Unified Communications as a Service)

About the Program

Category: Information Technology (Best in Category)

Year: 2023

COVID-19 changed the way Larimer County communicated. Swiftly deployed, pandemic-inspired remote communication solutions were adequate at first. But as the pandemic became permanent, it accelerated digital transformation, which pressured Larimer County to implement communications solutions in weeks, rather than months or years. As Larimer County continued to adapt to this transformation, it was clear that the need for a unified communications platform was more important than ever before. As the county vacated leased spaces, embraced remote work, and increased virtual collaboration; the demand for a Unified Communications platform grew. The program started as a technology change and grew into a culture change. Larimer County deployed Zoom’s full Unified Communication platform (chat, text, meetings, webinar phone, and conference rooms) to 2,500 employees in 8 months. The results were vacated leased spaces and thus a lowered carbon footprint, taxpayer savings of over $250K per year, a “work from anywhere” culture, job vacancy reduction for Human Services of 40%, increased digital collaboration for both employees and community members and continued innovation, such as our post-go-live deployment of a virtual receptionist kiosk to help community members in the way they prefer to be helped.