LA County Digital Media Waiver Platform

About the Program

Category: Information Technology (Best in Category)

Year: 2023

The LA County Digital Media Waiver Platform is an innovative and all-inclusive photo and waiver management system, built in-house, to eliminate the need for physical paper signatures, reduce tedious administrative tasks, standardize waiver processes across departments, and create a centralized and searchable library of waivered images and b-roll videos for County Departments, agencies, and media to access. The LA County Chief Executive Office collaborated with the Internal Services Department (ISD) and County Counsel to develop a first-of-its-kind waiver and photo management platform. By scanning a unique QR code on their mobile device, users access the digital waiver on a web or mobile browser, where they are prompted to select a language and are then guided through the form step by step. Upon digitally signing and submitting the waiver, users receive an emailed copy of the waiver language. If a user does not complete their waiver, the record is marked pending in the backend and an administrator can easily send a reminder email. After submitting, a digital record is automatically created on the backend and the signed waiver can be grouped into an event and linked to photos of the subject. Once associated with a signed waiver, the image appears in a searchable photo library. Photos in this library can be easily shared externally as an album or downloaded individually. The platform is a multi-tenant cloud application built to scale, allowing all County departments to use it—standardizing the County’s media waiver process for everyone. The platform has become an indispensable tool in sharing the County’s story, in a highly visual way, with the public across multiple platforms.