Enhanced Child Support Customer Service

About the Program

Category: Children and Youth (Best in Category)

Year: 2022

Wilson County Department of Social Services provides Child Support Services for the purpose of legally requiring responsible parents to support their children. The program assists individuals with obtaining support from a non-custodial parent for the child to have an economically stable home. During the Covid-19 pandemic, our Child Support staff made several changes to streamline and improve our customer service. Our improvements helped us communicate more clearly, improve safety and streamline processes; creating efficiencies for customers and our Child Support team. We implemented an early intervention toolkit, witness collection DNA, and modified court procedures.