Department of Children and Family Services - Mobile Client Portal

About the Program

Category: Information Technology (Best in Category)

Year: 2016

The Mobile Client Portal (MCP) is a mobile web application developed to provide Department of Children and Family Services’ (DCFS) Children’s Social Workers (CSWs) easy, safe, and secure access to children’s records regardless of location – whether in the office, or in the field conducting a family visit or an investigation. The MCP application gives workers the flexibility to be more productive and efficient, allowing for more time to be spent with clients to ensure and improve child safety, permanency, and service. The MCP is accessible from smart phones, tablets, and desktop computers. Key features include: allowing upload of client photos to the Department’s KidPix photo collection; allowing workers to access client caseload information; allowing upload of client photos, homes, and living conditions to Child Welfare Services/Case Management System (CWS/CMS); capturing interview notes using Siri (Apple’s intelligent personal assistant); providing voice-guided Global Positioning System (GPS) navigation to and from client locations; and enabling electronic completion and signing of departmental forms.