Department of Behavioral Health Patient Rights Grievance Tracking Log

About the Program

Category: Information Technology (Best in Category)

Year: 2016

Mental Health is defined as a state of well-being in which every individual realizes his/her own potential, can cope with the normal stresses of life, can work productively, and is able to make a contribution to the community. SB County works together with patients and the community to ensure issues around mental health services are effectively addressed. The Department of Behavioral Health’s Patients’ Rights Office protects the patient, consumer and human rights of all recipients of psychiatric services. The Patient’s Rights Grievance Tracking Log (PR GTL) is a web based application designed to allow the DBH Patient’s Group to efficiently track and report on Grievance investigation, advocacy assistance, and other services for this purpose. Its main objectives are to allow storing all communications and complaints that are a part of a grievance as one electronic case file and keep track of time spent on all types of services requests for effective resource management in one place. Timely processing and resolution of each complaint received is key to compliance of Mental Health Law as is the training of Providers. The system ensures complaints and training are closely monitored to avoid any disruption in providing services per departmental and county objectives.