Data Mining for New Languages

About the Program

Category: County Administration and Management (Best in Category)

Year: 2013

As the largest election jurisdiction in the U.S., with over 4.3 million voters, the Los Angeles County Registrar-Recorder/County Clerk (RR/CC) strives to provide services to our diverse electorate with the ultimate goal of achieving 100% participation of eligible voters in elections. Various options are provided by the Multilingual Services Program, not only to meet current legal requirements but to continually improve the voting experience for every voter. In response to new language requirements following the results of the 2010 Decennial Census, the RR/CC embarked on a research project to better understand the diversity of our target populations and to expand our partnerships in these communities. This effort is in line with the RR/CC’s values of providing excellent customer service rather than simply seeking minimal compliance in providing effective language assistance in the most linguistically diverse jurisdiction. The Multilingual Services Program maximizes partnerships with community organizations, schools, businesses and individuals to provide best practices in government service with limited staff, budget and other resources.