Customer Service Portal

About the Program

Category: Information Technology (Best in Category)

Year: 2015

The County of San Bernardino Department of Public Health Division of Environmental Health Services (DEHS) is dedicated to improving the quality of life, ensuring public health and safety, and preventing environmental hazards through education, innovation, and enforcement. DEHS continuously strives to provide excellent customer service, enhance working relationships and offer resources to help customers be more successful in their business and personal lives. In order to keep pace with technological trends, DEHS took the initiative to implement a Customer Service Portal. The web portal was built with a responsive web design, adjusting the layout of the site to whatever device is being used, and its screen size. The portal also features a subscription service that allows customers to subscribe to any facility within the County. Once subscribed, the individual will automatically receive a link to newly generated inspection reports; complaints regarding environmental health concerns can be submitted through the web portal, where the customer will receive automated status updates on the complaint; and facility operators can effortlessly submit electronic payments for health permits through the web portal. The Customer Service Portal provides accessible services and information that meets customers’ needs, further protecting public health, promoting safety and preventing environmental hazards.