Clerk 360 Business Intelligence

About the Program

Category: Criminal Justice and Public Safety (Best in Category)

Year: 2023

The Maricopa County Clerk of the Superior Court (COSC) created the Clerk 360 Dashboard as dynamic data driven visual means for tracking the processing of Court documents filed with the Clerk’s Office. The increased visibility includes Key Performance Indicators (KPI) as well as trends and Processing metrics. The Clerk 360 solution provides detailed metrics regardless of the source of the incoming document and aggregates the data from these multiple sources into a single dashboard view with drill down capabilities. The solution was completed in under six months from inception to go-live resulting in a user-friendly dashboard that helps Clerk Management and staff track performance trends and identify areas in need of tuning or assistance. Individual employees can view their own processing metrics at any time, while managers can view metrics for the entire system, their whole team, or individual team members to track performance and recognize trends.