Child Support Services Expands Customer Service Delivery Model

About the Program

Category: Community and Economic Development (Best in Category)

Year: 2022

The San Diego Department of Child Support Services (SDDCSS) expanded its customer service delivery model to give customers the ability to connect with SDDCSS in a method that works best for them. Customers can use a number of methods to connect with the Department including: a chat feature integrated to the Department’s website, Zoom calls, one-on-one texting, calling between 7:30 a.m. to 6p.m. and visiting SDDCSS offices at extended hours and on certain Saturdays. Whichever method the customer chooses, the goal is to give them the means to connect with the department and spend minimal agency time getting their concerns addressed in a manner that is as convenient and quick as possible.