Building A New Volunteer Program Post-Pandemic

2023 NACo Achievement Award Winner

Hillsborough County, Fla., FL

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About the Program

Category: Volunteers (Best in Category)

Year: 2023

Like every county nationwide, citizen participation in Hillsborough County’s Pet Resources’ volunteer program became non-existent during the COVID-19 pandemic; the program closed March 2020. However, the flow of animals entering this municipal, open-admission pet shelter did not cease. Pet Resources takes in approximately 15,000 dogs and cats each year, regardless of breed, size, age or medical condition. Instead of reviving the old volunteer program, Hillsborough County used the year and a half “break” to build a brand new, high functioning and technology friendly volunteer program that now provides more than 14,000 hours of direct care and enrichment for our pets and meet and greets with pets and adopters.

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