Airport Professional Services Responder Program

About the Program

Category: Volunteers (Best in Category)

Year: 2010

The mission of the Professional Services Responder Program for the Orange County Sheriff’s Department, Airport Operations Division is to assist, expand and enhance the services provided by the division to all citizens who utilize the transportation services of John Wayne Airport. The Professional Services Responders (PSRs) work alongside sworn and non-sworn personnel by being a readily deployable resource, who donates their time and expertise to meet the goals set forth by the division. The Professional Services responder program was implemented by the Airport Operations Division at John Wayne Airport in May of 2007. The program began with 13 members and has grown to 50 dedicated members who provide efficient professional services to the John Wayne Airport on a daily basis. Generally, PSRs are used in public areas, where they are in continual proximity to the public and passengers for direct interaction. They provide assistance and guidance to travelers who have illustrated a tendency to approach a clearly identified law enforcement representative for assistance or inquiries. Currently, 50 Professional Service Responders are assigned to Airport Operations. This 50-member PSR team donated a total of 1,171 hours in 2007, 3,423 hours in 2008 and 3,338 hours in 2009.