“Clerk’s Corner” Intranet Improves Department Communication and Efficiency

About the Program

Category: County Administration and Management (Best in Category)

Year: 2020

The Macomb County Clerk's Office “Clerk’s Corner Intranet” was developed out of a necessity to keep a 90-person team working together efficiently and communicating clearly. Powered by the Google Sites platform, “Clerk’s Corner” serves as a central location for essential department documents and information while providing a way for team members to provide feedback. Accessible to all team members at their workstations or remotely, “Clerk’s Corner” allows for organization-wide sharing of necessary information and documents including policies and guidelines, office staff lists and phone numbers, HR forms, section manuals, tutorials and tips for operating computer programs and systems, as well as links to other County services. The “one-stop shopping” concept makes the content easy to find and eliminates duplicate and out-of-date information and policies.The ability for team members to comment and suggest changes to content proves especially useful in keeping manuals of procedures up-to-date as statutes change or other processes evolve. It is also a helpful resource for employees to access needed HR forms, including time-off request slips and other necessary materials.Best of all, this platform can be created with in-house tools, without the need for an outside vendor. Staff have reacted favorably and the project is ever-expanding.