County Examples & Solutions

The Court Relationship Management (CRM) Project: “CheckBoard”

  • Document

    The Court Relationship Management (CRM) Project: “CheckBoard”

    Los Angeles County, Calif.

    The Court Relationship Management (CRM) project, known as “CheckBoard,” is an initiative designed to improve operational efficiencies within the Los Angeles Superior Court (LASC). This project manages judicial information within the CRM system. Based on the success and positive feedback received about CheckBoard, an additional human resources component is in the development phase, with other components under consideration for eventual incorporation. CheckBoard revolutionizes the way the Court manages judicial information. It coordinates, streamlines and automates the work once processed by several court departments. In addition to maintaining documentation created in the normal course of court business, CheckBoard performs processes that are critical to court operation, such as tracking movement in courtroom assignments and processing surveys. Prior to CheckBoard’s implementation, court staff struggled with imprecise manual systems. They were required to cross-check multiple sources of information on a continual basis. This was the only manner in which the accuracy of the data could be verified. CheckBoard eliminates such labor-intensive processes by consolidating judicial information within one centralized database. In so doing, it continually facilitates and improves efficiency in court processes that require ongoing access to judicial information.

    Contact: 
    Ms. Sylvia White-Irby 
    Judicial and Executive Support Administrator

    Los Angeles County, Calif.
    2017-07-10
    County Examples & Solutions
    2017-07-31

About 100 Brilliant Ideas at Work

Counties play an essential role in keeping America’s communities healthy, vibrant and safe. With public and private sector partners, we pursue innovative approaches to advance public health and well-being, protect public safety and foster economic strength and resiliency. Counties anticipate and adapt to challenges by thinking outside the box and demonstrating local leadership that makes a difference in people’s lives.

Under the leadership of NACo Immediate Past President Bryan Desloge, NACo embarked on an initiative to identify and share 100 examples of visionary county leadership that results in improving residents’ quality of life. Through this initiative, NACo worked with county leaders and partners to share best practices that bolster our nation’s ability to thrive county by county.

See All 100 Brilliant Ideas