National Association of Counties

Conference Agenda

Smarter Counties Summit Session 2: Borrowing From the Tech Industry: How to Improve Services and Customer Experiences with Design Thinking

Mar. 4, 2019 , 1:45 pm – 3:00 pm
Columbia 3 & 4, Terrace Level

This workshop uses "design thinking," a user-centered approach to technology solutions, to give county leaders practice strategies to improve access to effective social services for vulnerable residents.

Chris Magdelain
Global Design Strategist, Global Business Services, IBM  
Mark Stewart
Global Design Manager, Global Business Services, IBM  
  • Justice & Public Safety
    Conference

    NACo Legislative Conference

    Mar. 2, 2019 – Mar. 6, 2019
    Nearly 2,000 county officials and partners participated in the 2019 NACo Legislative Conference in Washington, D.C., focusing on federal policies that impact counties and our residents.

    Smarter Counties Summit Session 2: Borrowing From the Tech Industry: How to Improve Services and Customer Experiences with Design Thinking is a part of NACo Legislative Conference.

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