National Association of Counties

Conference Session

Smarter Counties Summit Session 2: Borrowing From the Tech Industry: How to Improve Services and Customer Experiences with Design Thinking

Mar. 4, 2019 , 1:45 pm – 3:00 pm
Columbia 3 & 4, Terrace Level
  • Event

    Smarter Counties Summit Session 2: Borrowing From the Tech Industry: How to Improve Services and Customer Experiences with Design Thinking

    This workshop uses "design thinking," a user-centered approach to technology solutions, to give county leaders practice strategies to improve access to effective social services for vulnerable residents.

    This workshop uses "design thinking," a user-centered approach to technology solutions, to give county leaders practice strategies to improve access to effective social services for vulnerable residents.
    2019-03-04
    Conference Session
    2019-02-12

This workshop uses "design thinking," a user-centered approach to technology solutions, to give county leaders practice strategies to improve access to effective social services for vulnerable residents.

Chris Magdelain
Global Design Strategist, Global Business Services, IBM  
Mark Stewart
Global Design Manager, Global Business Services, IBM  
  • Telecommunications & Technology
    Basic page

    County Tech Xchange

    The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership. This portal provides valuable resources in a central location which counties can use to improve their overall technology infrastructure.
    page
    County Tech Xchange

    <p>The NACo County Tech Xchange is an online portal designed to connect county CIOs, IT Directors, CISOs, and other county IT leadership.

    Learn More
  • Telecommunications & Technology
    Basic page

    TestIT: How Fast is Your Broadband

    NACo has partnered with the Local Initiatives Support Corporation (LISC) and the Rural Community Assistance Partnership (RCAP) to develop a mobile app designed to identify areas with low or no connectivity to help ensure adequate funding for broadband infrastructure is provided across the country.
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    TestIT: How Fast is Your Broadband

    <p>Accurate connectivity data is the foundation for investments in broadband infrastructure.

    Learn More
  • Basic page

    Telecommunications & Technology Steering Committee

    All matters pertaining to telecommunications and technology policy, including, but not limited to, the county role as a telecommunications regulator, service provider, and consumer, cable services technology and implementation, information technology development and implementation, information technology innovation, e-governance, and geo-spatial data collection and utilization.
    page
    Telecommunications & Technology Steering Committee

    <p>All matters pertaining to telecommunications and technology policy, including, but not limited to, the county role as a telecommunications regulator, service provider, and consumer, cable services technology and implementation, info

    Learn More
  • Justice & Public Safety
    Conference

    2019 NACo Legislative Conference

    Mar. 2, 2019 – Mar. 6, 2019
    Nearly 2,000 county officials and partners participated in the 2019 NACo Legislative Conference in Washington, D.C., focusing on federal policies that impact counties and our residents.

    Smarter Counties Summit Session 2: Borrowing From the Tech Industry: How to Improve Services and Customer Experiences with Design Thinking is a part of 2019 NACo Legislative Conference.

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