Responding Instead of Reacting During a Crucial Conversation

Feb. 22, 2016 , 3:15 pm – 4:15 pm
2016 NACo Legislative Conference
Educational Workshop Block III, Maryland A-C (Lobby Level)

Emotions run high when communicating on important issues. Technical skills and knowledge make you qualified for a job, but it is your communication skills and interpersonal ability that make you a leader. Successful communicators are effective even during the most challenging situations. If you have ever walked away from an important conversation and wished you had handled it differently, this session is for you.

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