Job post

Employee Relations Manager

Wake County
North Carolina
Salary Range: 
$73,000 - $95,000

Wake County is governed by a seven-member Board of Commissioners, which is responsible for enacting policies such as adopting the annual budget, setting the property tax rate and land use and zoning regulation. The Commission also determines the County’s strategic goals and objectives. The Commission appoints the County Manager, who is responsible for the day-to-day operation of all County departments and agencies. The County’s FY17 operating budget is $1.26 billion. Wake County's 4,000 employees enjoy competitive salaries, comprehensive benefits, generous paid leave, investment in professional development, and a balance of work and family life. We offer a diverse selection of benefits to choose from, allowing employees to customize their benefits package to meet their family’s unique needs.

Our comprehensive benefits package and wellness programs are the rewards that go beyond the paycheck, and include:

• Two on-site Employee Health Centers

• Choice of medical, dental and vision plans

• Participation in the Local Government Employees Retirement System (LGERS)

• 5% Employer Contribution to NC 401k

• Life Insurance

• Voluntary Benefits such as accident, critical illness and hospital indemnity insurance

• Telemedicine

• Employee Assistance Program offering social, emotional, financial and legal support

The County also offers a generous paid leave program that includes sick, annual, community service, parental, military and bereavement leave. These benefits, along with our award-winning wellness programs, set us apart as an employer of choice and affirm our commitment to supporting employees and their families, both inside and outside of work.

Wake County, North Carolina offers an outstanding opportunity for an experienced human resources professional who will enjoy a professional challenge and an unbeatable quality of life. The next Employee Relations Manager will enjoy a quality of life defined by natural beauty, a pleasant climate and a vibrant mix of cultural and recreational amenities. Offering a diverse culture, abundant natural resources and strong economy, Wake County is known nationally as a great place to live, work and play and has consistently received accolades from publications such as Money, Fortune and Time magazines. Learn more about Wake County Government’s benefit options at

About Wake County Human Resources

Through strategic partnership with County leadership, the Human Resources Department provides collaborative, innovative human resource programs and services that are customer-driven and results-oriented. With 30 full-time employees and an annual budget of $48 million, the Human Resources Department manages a variety of services, including:

• Employee compensation and benefits administration;

• Recruitment, hiring and onboarding;

• Employee wellness;

• Employee relations; and

• Staff training and development.

The National Association of Counties (NACo) has consistently recognized Wake County’s Human Resources Department for excellence in employee wellness, leadership and talent acquisition. By continually seeking and implementing innovative approaches that are widely recognized as industry models, Wake County’s HR department positioned the County for national recognition as the No. 2 Healthiest Employer of the Triangle for 2016 and No. 14 Healthiest Workplace in America for 2017. Visit us at to learn more.

About the Position

The Employee Relations Manager provides guidance, coaching, training and investigation services to ensure the County’s compliance with HR policies and procedures, legal requirements, and state and federal laws, and provides technical guidance regarding employment law and best practices. The employee Relations Manager also provides objective consultation services to promote productive and positive relationships between employees at all levels of the organization. The Employee Relations Manager will also:

• Provide guidance and education in all areas of employee relations administration, including employee complaints, harassment allegations, code of ethics violations and civil rights complaints, as well as policy interpretation, personnel practices, corrective action procedures and performance management, in order to improve staff skills and increase self-sufficiency.

• Provide resources and guidance when complex workplace issues arise among employees or between employees and managers, especially at key points of the employee life cycle, such as performance management, leave, job changes and end of employment.

• Work closely with management and employees to improve working relationships, build morale and increase retention by proactively recommending ideas, training and programs to enhance the employee experience.

• Develop and facilitate training to educate the workforce on various employment law and leadership development topics.

• Provide non-routine HR policy consultation, guidance and interpretation.

• Assist with the internal communication of HR initiatives.

• Coordinate the County’s Employee Assistance program.

• Supervise, coach and develop Employee Relations staff.

The position will remain opened until filled. The first review of applications will begin 10/10/2017.


The ideal candidate will be an experienced, organized, collaborative and articulate team player, who can relate to all levels of the organization and achieve results. In addition to experience in all aspects of employee relations management, the candidate will have extensive knowledge of state and local laws and regulations, court rulings related to affirmative action and equal employment opportunity in public agencies, and current employment regulations best practices. In addition, the successful candidate will have demonstrated the skills and abilities to:

• Work cooperatively with a diverse group of personnel on a multiple projects and initiatives, while meeting deadlines, ensuring follow-through and managing stress.

• Navigate effectively in a political environment through partnership with legal counsel and the Board of Commissioners.

• Conduct one-on-one and group conflict resolution, mediation, negotiation and investigation.

• Uphold HR policies and practices, resolve complaints, diffuse high-tension situation and conflicts, and counsel on difficult topics.

• Leverage excellent interpersonal, written and oral communication skills to communicate directly and diplomatically with employees and leadership at all levels of the organization.

• Demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems.

• Work independently to analyze, develop and present analytical studies and provide constructive recommendations.

• Provide effective coaching, mentoring and training to cultivate, support and encourage superior performance and achievement.

Minimum Requirements The position requires a bachelor’s degree Public Administration, Human Resources Management or a related field, and fives year of experience in human resources administration.

Preferred: A master’s degree and PHR, SPHR, SHRM-CP, or SHRM-SCP certification are preferred. In addition, knowledge of Human Resources within local government operations and six years of progressively responsible Human Resources experience, including three years of Employee Relations work and two years in a supervisory role are highly desired.

To apply, please visit