Esri Offers No Cost Around the Clock Disaster Response Support

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When disaster strikes, Esri’s Disaster Response Program (DRP) is here to support users around the clock, 24/7. Esri was founded to help solve some of the world’s most difficult problems.

For over 20 years, the Disaster Response Program has provided complementary support to our users and the community during disasters and crisis.  From the Northridge earthquake, September 11th, Hurricane Katrina, to the recent hurricanes and wildfires and many more disasters, Esri has been here to support our users when they needed it the most. When your capacity is exceeded, here are ways we can help:

  • ArcGIS Software - As an existing customer, you can temporally augment your existing licenses to support your organizations response during a disaster.  If you are new to GIS you too can gain temporary access to ArcGIS, the world’s leading GIS platform, to support your response.
  • Workflow implementation - Are you looking for modern capabilities to support damage assessment, situational awareness, applications for the command center, or public information and briefings?  We can implement or help you configure battle tested solutions for common workflows during your response.
  • Geospatial data - Put your response in context by discovering existing data via ArcGIS Online and the Living Atlas such as real-time weather and traffic, hazards, infrastructure, and demographics. We’ll connect you with incident specific data shared by the response community and the private sector.
  • Technical Support - The last thing you need during a response is for something to break down. During your response, gain access to our industry-leading premium support services backed by a dedicated team of professionals who are ready to address any question or issue related to the ArcGIS platform.

To monitor events online, explore rich content, augment your GIS software, and request assistance from Esri experts as part of our corporate citizenship, visit


Read about how Racine County, Wisc. utilized the Esri Disaster Response Program in Managing Disasters at the County Level: A Focus on Technology.

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