Connecting the Unconnected: Counties Linking Residents to Services

Connecting the Unconnected is the National Association of Counties (NACo) 2018-19 President Greg Cox’s initiative. The Initiative will explore ways that county governments are connecting our residents in the spirit of building healthy, safe and vibrant communities. This initiative builds on NACo’s previous effort, Serving the Underserved, by continuing to inform and illustrate how counties connect all residents, including our most vulnerable citizens, to services that help forge pathways to residents’ self-sufficiency.

Over the course of the year, NACo will demonstrate how counties deliver “people-centered” services, maximize government efficiency and ensure responsible stewardship of taxpayer dollars. By securing partnerships with the public, private and non-profit sectors, counties remove barriers, overlap and duplication, and better coordinate service delivery.

Learn more
County News: Connecting the Unconnected: A progress report

NACo will showcase leadership and best practices, deliver programming to our members and advocate for federal policies and investments that encourage effective service delivery methods. By leveraging NACo’s policy priorities, events, programs, peer exchanges, publications and outreach tools, NACo will educate policymakers, influencers and partners under the following framework:


NACo will showcase best-in-class service delivery models and technology that help counties scale best practices, including:

  • 2-1-1
  • Telemedicine
  • Broadband, especially in rural areas
  • Public transportation


NACo will demonstrate the importance of data-driven decision making in improving resource allocation, including:

  • Data analytics
  • Cross-agency data sharing
  • Targeted delivery models for core county services, including mental health, substance abuse treatment, justice reform and veterans’ services


NACo will illustrate the importance of public-private partnerships to ensure sustainable funding and to better coordinate services by pursuing:

  • Opportunities to serve as a model for new, innovative financing models that focus on outcomes and impact
  • Partnerships with neighboring jurisdictions, community-based organizations and other public and private sector partners to provide long-term resources for outcome-based programs

Stronger Counties. Stronger America.

About NACo

The National Association of Counties (NACo) strengthens America’s counties, serving nearly 40,000 county elected officials and 3.6 million county employees.  Founded in 1935, NACo unites county officials to:

  • Advocate county priorities in federal policymaking
  • Promote exemplary county policies and practices
  • Nurture leadership skills and expand knowledge networks
  • Optimize county and taxpayer resources and cost savings, and
  • Enrich the public’s understanding of county government.


Strengthen America’s counties.


Healthy, safe and vibrant counties across America.