Case Study

Social Services Mobile Application

Durham County, N.C.

To relieve transportation barriers, and provide time and cost savings to social service clients of Durham County, a mobile application was created that allows electronic submission of forms and paperwork during the application and benefit receiving process. These forms relate to food and nutrition, Medicaid, and Work First benefits. This documentation is received directly by case workers with seamless integration of their current workflow process. Durham County received over 500 pages of scanned documentation from hundreds of clients during the first four months of the mobile application release. Because this is the first mobile application of its kind in North Carolina, other municipalities have inquired about the development process and obtained Durham County's programming code to create their own application.

Contact: 
Steven Barden 

About 100 Brilliant Ideas at Work

Counties play an essential role in keeping America’s communities healthy, vibrant and safe. With public and private sector partners, we pursue innovative approaches to advance public health and well-being, protect public safety and foster economic strength and resiliency. Counties anticipate and adapt to challenges by thinking outside the box and demonstrating local leadership that makes a difference in people’s lives.

Under the leadership of NACo Immediate Past President Bryan Desloge, NACo embarked on an initiative to identify and share 100 examples of visionary county leadership that results in improving residents’ quality of life. Through this initiative, NACo worked with county leaders and partners to share best practices that bolster our nation’s ability to thrive county by county.

See All 100 Brilliant Ideas